We will begin shipping internationally soon.
Please contact us if you are interested.

The ingredient information on this website or any other such website/store that sells CSA Products have not been reviewed by the FDA. These products or statements made in any written material, electronic or otherwise, are not intended to diagnose, treat, cure, or prevent any disease. People can be allergic to many different ingredients used in the manufacture of both all natural and synthetic cosmetics.

We recommend that you *Patch Test your skin the first time you use any of our products. If any adverse reaction occurs, discontinue use immediately. All products are for external use only. No medical claims implied on our website or product descriptions are intended to be used to self diagnose or treat any condition. If any of our products get into your eyes, flush with water immediately. If any irritation occurs, consult a physician immediately.

All orders are processed when received and shipped out via USPS Shipping within 1-3 business days for in-stock orders (First class, Priority & International Priority).

Orders received after 12pm EST could be processed the next business day. While we process orders as promptly as possible please be advised that during holidays or high volume times, orders may take longer. Shipping service delivery time is from when your order is completed & ready to ship, not from when your order is placed. If you have a question regarding placing an order or it's estimated delivery please contact us. via email: orders@coldspringapothecary.com

Orders over $250 Ship for Free!

Lost or Stolen Packages – Cold Spring Apothecary cannot be held responsible for the following: delays caused by weather, mechanical failure or other acts beyond our control, carrier’s package delivery discretion, incorrect or incomplete addresses input by the customer on the original online order. Upon inquiry, Cold Spring Apothecary will confirm delivery to the provided address, date of delivery, tracking information and shipping carrier information for the customer to investigate.

RETURNED PACKAGES: Cold Spring Apothecary is not responsible for returned packages that were sent to provided address. If your package is returned there be an additional charge for reshipment.

DAMAGES: If you receive a damaged item, contact us immediately at orders@coldspringapothecary.com

We will happily replace any damaged items provided they are reported within 48 hours of order delivery.

[Shipping Policy]

You can find more information about our Privacy Policy here.

You can find more information about our Refund Policy here.

TYPES OF GIFT CARDS:
* Gift Cards: physical cards, which can be purchase at our 40 Main St. Cold Spring NY location ONLY.
* eGift Cards: virtual cards which can be purchased at either our retail location or online and received digitally.
All Cold Spring Apothecary Gift Cards, and eGift Cards are redeemable at Cold Spring Apothecary locations for merchandise and services offered at the time of redemption only (except as required by law) and cannot be replaced if lost, stolen, altered, destroyed, or used without authorization. Cold Spring Apothecary Gift Cards, have no expiration date and no fees will be charged against the unused balance of the gift cards. Merchandise and/or Service availability are not guaranteed with the purchase of a gift card, per our policy products and services are subject to change at will of Cold Spring Apothecary.

How to Redeem my Gift Card or eGift Card Online:
1 -(for physical Gift Cards only)
Can be redeem in store just like a credit card or online using the code on the back of the card.
2 - eGift Card-Online
On the Checkout page in the Payment section, use the code or add to your apple wallet using the QR code provided.
3-eGift Card-In-store
Provide sales associate the QR code provided or the code. Alternatively, you can add to your apple wallet to check out using the card reader.

Gift Card Balances:
Your Gift Card balance will remain active until the entire dollar amount has been used. In most cases, the balance is adjusted immediately when you make a purchase, but there may be occasions when the balance adjustment is delayed.
Do not attempt to check your balance through any third-party sites. Such third-party sites are likely to be scams, and use of them may result in the theft of your Gift Card, eGift Card, and/or potentially other personal information. Cold Spring Apothecary is not responsible for the safety or reliability of other platforms, or any loss of your Gift Card, and eGift Card, as a result of the use of such sites.

Expiration/Deactivation:
Cold Spring Apothecary Gift Cards do not expire. No fees for inactivity or service fees apply. Cold Spring Apothecary reserves the right to refuse to honor any Card in the event of a disputed credit card charge, bounced check or other failure of consideration.

Redemption:
A Cold Spring Gift Card is redeemable for purchases of merchandise or services offered at the time of redemption only, we do not guarantee any merchandise or service availability. Gift cards CAN NOT be purchased for particular services or merchandise as both of these are subject to change at will of Cold Spring Apothecary. Gift Cards are redeemable at participating locations in the United States and online at ColdSpringApothecary.com. The Cards have no cash value and may not be redeemed for cash (except as required by law) or used to purchase another Card.

No Refunds:
NO REFUNDS ARE PERMITTED WITH RESPECT TO CARDS EXCEPT TO THE EXTENT REQUIRED BY LAW.

No Resale:
The Cards may not be resold .

Lost, Damaged or Stolen Cards Used Without Authorization:
The value of any Card will not be replaced if the Card is lost, stolen, altered, destroyed, or used without authorization.

Fraud:
IMPORTANT: PLEASE BE AWARE THAT GIFT CARD SCAMS AND FRAUD ARE ON THE RISE. Cold Spring Apothecary, is not responsible for unauthorized use of any Card and will not replace or refund any Card that you purchased and gave to a person engaged in a fraud or scam.

Limitation of Warranties:
Cold Spring Apothecary, MAKE NO WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO CARDS INCLUDING, WITHOUT LIMITATION, ANY EXPRESS OR IMPLIED WARRANTY OR MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU.

You can find more information about our Terms of Service here.